Transform your pipelines
into digital assets
with CIPPS®

As Asset Management Director, my job is to plan for the long-term health of our critical infrastructure that allows us to deliver clean, high-quality drinking water to 10 million people everyday from reservoir to tap.

As Network Director, I have to be switched on 24/7 to make sure that we respond quickly and efficiently when our pipework breaks.

We care about our customers, but it’s difficult to do our jobs. Our network is old and rapidly deteriorating. We don’t have reliable information on the condition of pipes. Our pressure and flow data helps us calm the network but doesn’t tell us about the condition of our pipework.

CIPPS® makes our life so much easier. CIPPS® directly monitors how our pipes behave in response to both hydraulic and ground activity. This give us ground-truth data on pipe health, so we know where to prioritise our investment and maintenance efforts.

I can log-on to the cloud-based CIPPS® platform from anywhere and instantly see the condition of my pipes, and how they’re deteriorating over time. With this knowledge I don’t get caught out by sudden unexpected bursts and can better co-ordinate our maintenance team and contractors to ensure our customers stay on supply for longer.

As a utility customer, it’s great that our water supply doesn’t suddenly get cut off, and if the water company needs to do planned maintenance I’m always notified in advance.

As a Water Regulator, I'm aware that Rising Mains are a high-risk asset group. When they fail they can cause environmental damage. We try to encourage utilities to implement best practice and reduce the number of pollution incidents.

Within the utility, we recognise the great importance of monitoring and maintaining our wastewater infrastructure. We face challenges with rising main bursts frequently, and we’re keen to try and drive these down because they’re so financially, reputationally and environmentally costly.

Previously we didn’t have the data on pipe stress to be proactive in our repair and renewal of rising mains. But now CIPPS® helps us understand both when our rising mains are in poor condition, and when there are sudden shocks to the mains – whether from a malfunctioning pump or from temperature gradients.